![]() Go back to the inbox of your Microsoft account and tap the Sync button.Note Alternatively, select the folder you frequently moving emails to from the phone, then sync that folder. Select the Deleted items (or Trash) folder.Tap the Ellipsis button, and then tap Folders.Go to the Inbox for your Microsoft account.To sync your Deleted items folder or your Trash folder: Tap and hold your Microsoft account, then tap Sync. Sync your Microsoft account by going back to Settings, then tap Email+accounts.If the option is available, tap to toggle Chat backup to Off.Tap to toggle Text message backup to Off.On Start, flick left to the App list, tap Settings, swipe to Applications, then tap Messaging.Try turning off the option to back up your text messages: After each solution, try syncing your phone again before moving to the next one. It goes on to suggest that the following solutions be tried in order. You deleted or moved many email items over a period of time.You bulk deleted items, such as text message threads.Select Advanced and select the boxes Require SSL for incoming mail and Require SSL for outgoing mail.Microsoft KB article 2933402 lists the following possible causes for this problem: If you’re not using Microsoft 365, see Find your POP or IMAP server settings later in this article. If you’re connecting to your Microsoft 365 email, the SMTP server name is. Outgoing (SMTP) e-mail server This is the outgoing email server name. #Windows phone sync hotmail backup assistant fullUser name This is your full email address, for example, This is the password for your email account. If you’re not using Microsoft 365, see the Find your POP or IMAP server settings expando in this article.Īccount type This will be either POP or IMAP. If you’re connecting to your Microsoft 365 email, the IMAP or POP server name is. Incoming e-mail server This is the incoming email server for your account. Your name Type your name as you want it to appear when you send email messages from your phone. Enter this:Īccount name This is a descriptive name for your account. If your email account can't be set up automatically, select Advanced, and then select Internet mail. If setup completes successfully, skip to step 6. If you see the message “We couldn’t find the settings for the account information you entered”, make sure the email address and password are correct, and then select Try again. Windows Phone will try to set up your email account automatically. On Start, swipe left to the App list, select Settings and then select email + accounts.Įnter your email address and password and select Sign in. Select Advanced and select the boxes Require SSL for incoming mail and Require SSL for outgoing mail, then select sign in. If you're adding your work or school account and your organization uses Microsoft 365 for business to host your email, the settings are listed in the table below. If you need help finding the necessary settings, see our commonly asked questions for mobile setup here. Type in the full name of the server for your email provider. In Account type, select POP or IMAP and enter your incoming and outgoing server names. If it still cannot connect, select Advanced > Internet email. Windows Phone will try to set up your email automatically, but if it can't, make sure your username and password are correct, then select Try again. In the App list, tap Settings > email+account > add an account > other account.Īdd you email address and password, then tap Sign in. All your calendar and contacts remain stored on your local computer. Note: If you are setting up a POP account, only your email will sync to your device. ![]()
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